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Customer Support

Layanan Pengaduan Konsumen, PT DKSH Indonesia,

(Business Unit Performance Materials, Sales Support Team)

Address

Gedung AIA Central, Level 39, Jl. Jend. Sudirman Kav. 48A, Jakarta Selatan, Indonesia

+62 21 2988 8557

[email protected]

Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga Kementerian Perdagangan Republik Indonesia

0853 1111 1010

Beauty and Innovation in Harmony with Nature – Polygal AG’s Hydrocolloid Solutions

A Swiss company with over 70 years of expertise in extracting and refining plant-based hydrocolloids. Polygal AG ensures that most grades are ECOCERT, COSMOS, VEGAN, HALAL, and KOSHER compliant, meeting the highest standards of ethical and clean beauty. Their dedicated R&D team continuously improves and innovates, offering outstanding support for formulation challenges and product optimization.

A Swiss company with over 70 years of expertise in extracting and refining plant-based hydrocolloids. Polygal AG ensures that most grades are ECOCERT, COSMOS, VEGAN, HALAL, and KOSHER compliant, meeting the highest standards of ethical and clean beauty. Their dedicated R&D team continuously improves and innovates, offering outstanding support for formulation challenges and product optimization.

POLYCOS RS-UF

POLYCOS RS-UF is a natural, soft, physically modified, surface active rice starcg with a specific softness due to...Show More

POLYCOS RS-UF is a natural, soft, physically modified, surface active rice starcg with a specific softness due to its fine particle size. Rice Starch offers high adsorption of oils and fats and specifically developed for dry hair shampoos.

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Physical form: Powder
Function: Cleanser
Application: Hair Care
POLYCOS CAT-1000
Polycos CAT-1000 is a naturally derived conditioning polymer. It provides high clarity across a wide range of surfac...Show More
Polycos CAT-1000 is a naturally derived conditioning polymer. It provides high clarity across a wide range of surfactant systems, improves wet combability, and offers effective wet and dry conditioning. The product can be used for a wide range of hair and body care applications. Suitable for silicone, silicone-free as well as sulphate-free shampoo and body wash formulations.Show Less
Physical form: Powder
Function: Conditioner, Skin Sensory Additive
Application: Hair Care, Skin Care, Soap & Bath, Spa & Wellness
POLYCOS CA-50 ECO
Polycos CA-50 ECO is a biodegradable, conditioning and styling polymer derived from natural guar gum. The product is...Show More
Polycos CA-50 ECO is a biodegradable, conditioning and styling polymer derived from natural guar gum. The product is Vegan, COSMOS compliant, and produced with a water saving process technology. The product can be used for a wide range of hair and body care applications where conditioning properties are desired. It can help to increase foam volume and enhance the delivery of active ingredients. In styling formulations like mousses as well as leave-on styling treatments and creams, it helps to elevate styling properties as well as provide conditioning benefits.Show Less
Physical form: Powder
Function: Conditioner, Skin Sensory Additive, Styling Polymer
Application: Hair Care, Skin Care, Soap & Bath, Spa & Wellness
POLYCOS CA-3002 ECO
Polycos CA-3002 ECO is a conditioning polymer with high a cationic charge, derived from natural guar gum. The produc...Show More
Polycos CA-3002 ECO is a conditioning polymer with high a cationic charge, derived from natural guar gum. The product is Vegan, COSMOS compliant and produced with a water saving process technology. It is substantive to hair, has a superior effect on wet and dry combability, and enhances foam-boosting properties. It delivers a silky, smooth feel to hair without build up, as well as a soft skin feel. It is ideal for use in shower gel, body wash, liquid soaps, soap bars, shampoos, conditioners, and other personal care products.Show Less
Physical form: Powder
Function: Conditioner, Skin Sensory Additive
Application: Hair Care, Skin Care, Soap & Bath, Spa & Wellness
POLYCOS CA-3001 ECO
Polycos CA-3001 ECO is a conditioning polymer, derived from natural guar gum. The product is Vegan, COSMOS compliant...Show More
Polycos CA-3001 ECO is a conditioning polymer, derived from natural guar gum. The product is Vegan, COSMOS compliant and produced with a water saving process technology. It is substantive to hair, has a superior effect on wet and dry combability, and enhances foam-boosting properties. It delivers a silky, smooth feel to hair without build up, as well as a soft skin feel. It is ideal for use in shower gel, body wash, liquid soaps, soap bars, shampoos, conditioners, and other personal care products.Show Less
Physical form: Powder
Function: Conditioner, Skin Sensory Additive
Application: Skin Care, Soap & Bath, Spa & Wellness
POLYCOS HCA-501
Polycos HCA-501 is a naturally derived conditioning polymer that provides very high clarity over a wide range of sur...Show More
Polycos HCA-501 is a naturally derived conditioning polymer that provides very high clarity over a wide range of surfactant systems. It imparts excellent conditioning without build-up on the hair. In skin care applications, Polycos HCA-501 conditions the skin, leaving a soft soothing after-feel. The product can be used for a wide range of hair and body care applications and is particularly recommended for clear/transparent formulations such as shampoos, conditioners, body wash, shower gels, liquid soaps as well as skin care formulations.Show Less
Physical form: Powder
Function: Conditioner, Film Former, Skin Sensory Additive, Texturizer
Application: Hair Care, Skin Care, Soap & Bath, Spa & Wellness
POLYCOS ECOGUM
Polycos ECOGUM is a 100% natural, non-ionic, and biodegradable thickening, texturizing, and film-forming biopolymer....Show More
Polycos ECOGUM is a 100% natural, non-ionic, and biodegradable thickening, texturizing, and film-forming biopolymer. This high-quality grade of guar gum provides a smooth texture with a honey-like flow and offer good compatibility across a wide range of surfactant systems. It is suitable for a wide range of formulations, both in leave-on and rinse-off applications. The product also acts as an excellent natural film former, enhances conditioning properties and stabilizes lather in cleansing systems.Show Less
Physical form: Powder
Function: Conditioner, Film Former, Rheology Modifier, Skin Sensory Additive, Stabilizer, Texturizer
Application: Antiperspirants & Deodorants, Baby Care, Color Care, Hair Care, Skin Care, Soap & Bath, Spa & Wellness
POLYCOS A-2500 HV
Polycos A-2500 is a multifunctional bio-based, non-ionic, transparent rheology modifier, film former, emulsion stabi...Show More
Polycos A-2500 is a multifunctional bio-based, non-ionic, transparent rheology modifier, film former, emulsion stabilizer, and conditioning polymer for skin care and hair care applications. It has good electrolyte tolerance and helps to provide skin conditioning. This polymer is compatible with electrolytes and is stable over a wide pH range. It's also suitable for hydroalcoholic systems.Show Less
Physical form: Powder
Function: Conditioner, Film Former, Rheology Modifier, Stabilizer
Application: Color Care, Hair Care, Soap & Bath, Spa & Wellness, Sun Care
POLYCOS SOFT TOUCH
Polycos Soft Touch is a 100% natural biopolymer with a unique particle design that enhances the sensory profile of a...Show More
Polycos Soft Touch is a 100% natural biopolymer with a unique particle design that enhances the sensory profile of any personal care and cosmetic product. It also serves as a sebum absorber, talc and TiO2 replacer, and natural opacifier in a wide range of products.Show Less
Physical form: Powder
Function: Opacififier, Skin Sensory Additive
Application: Antiperspirants & Deodorants, Baby Care, Color Care, Hair Care, Skin Care, Soap & Bath, Spa & Wellness
POLYCOS CA-3000 ECO
Polycos CA-3000 ECO is a conditioning polymer, derived from natural guar gum. The product is Vegan, COSMOS compliant...Show More
Polycos CA-3000 ECO is a conditioning polymer, derived from natural guar gum. The product is Vegan, COSMOS compliant and produced with a water saving process technology. It is substantive to hair, has a superior effect on wet and dry combability, and enhances foam-boosting properties. It delivers a silky, smooth feel to hair without build up, as well as a soft skin feel. It is ideal for use in shower gel, body wash, liquid soaps, soap bars, shampoos, conditioners, and other personal care products.Show Less
Physical form: Powder
Function: Conditioner, Skin Sensory Additive
Application: Hair Care, Skin Care, Soap & Bath, Spa & Wellness
POLYCOS ECOGUM SENSE
Polycos ECOGUM Sense is a 100% natural, non-ionic, biodegradable biopolymer, offering thickening, texturizing, stabe...Show More
Polycos ECOGUM Sense is a 100% natural, non-ionic, biodegradable biopolymer, offering thickening, texturizing, stabelizing and film-forming properties. It delivers a luxurious sensory experience with a light, elegant moisturizing texture and outstanding lubricity. Derived from carefully selected carob tree kernels, Polycos ECOGUM Sense guarantees the highest quality of locust bean gum. This versatile product is suitable for a wide range of surfactant-free systems.Show Less
Physical form: Powder
Function: Film Former, Rheology Modifier, Stabilizer, Texturizer
Application: Antiperspirants & Deodorants, Baby Care, Color Care, Hair Care, Skin Care, Soap & Bath, Spa & Wellness, Sun Care
POLYCOS ECOGUM CLEAR

Polycos ECOGUM Clear is a 100% natural, non-ionic, and biodegradable biopolymer ideal for clear formulations. Thi...Show More

Polycos ECOGUM Clear is a 100% natural, non-ionic, and biodegradable biopolymer ideal for clear formulations. This unique grade of guar gum provides a smooth texture with a honey-like flow, offers high clarity, and acts as an excellent natural film former – outperforming traditional hydrocolloids like xanthan gum.


It helps stabilize emulsions, restore skin moisture, hydrate hair and scalp, reduce static, and form a protective barrier against environmental stressors. A sustainable, high-performance choice for face and body care, as well as hair styling and treatment formulations.

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Physical form: Powder
Function: Film Former, Rheology Modifier, Skin Sensory Additive, Stabilizer, Texturizer
Application: Antiperspirants & Deodorants, Baby Care, Hair Care, Skin Care, Soap & Bath, Spa & Wellness
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